FedEx Office

I submitted an order before the store opened. One of the items I sent was a pages document (Apple word doc). The app said that it was a non-standard format but it still could be used however preview and online payment would be disabled. No worries I’ll just pay when I get to the store. I get to the store and they informed me that they cannot process a pages document. OK just print the other document I sent. When I checked out the cost to print my other document was almost $10 more than I would have paid if I paid through the app. Great that they offer a discount to use the app but horrible that this was not caught at the store and they actually charged me the extra amount. I have been going to this location for over 20 years and I have never felt more taken advantage of than I did today. App still has glitches as I would connect in preferences to my drop box but then get an error when I tried to chose a document to print.

I have only printed text on a regular sheet of paper. I won't ever buy a printer again with this service. While the service is good, it could be much better. Why can't I just increase my order from less than a dollar to $1.00 (the minimum). The extra roundup cost could go to charity if FedEx doesn't like free money. There is no reason to waste the customers time by forcing the customer to buy more printing than is needed. Also the dollar minimum comes up at the very end of the transaction. If you re-enter or update your credit card, you will need to lose the CC updates, go back and buy more printing, then update card again. Why can't I set a favorite store?

This app works!!! Make sure you're updating your phone and the app itself if you're having problems. I use this app for large and small print jobs at least every quarter and I've never had issues and my local FedEx offices (I use a few different ones) all have been very helpful and I've had really quick turn arounds on jobs. The app itself though is a gem. There are several options for uploading data, so if one isn't as user friendly for you, there are at least four more options to get the job done. Once you understand how the app works and how it gets its information, along with the format, it's really easy. This is NOT a native iPhone app, so it's not going to automatically display data exactly the way your native apps do, but the option of seeing the camera roll, for example would be helpful for some. I normally don't upload from the camera roll, so I don't have that particular problem. If the app tech support group wants to add those features, that's great, but that's a bonus. The app works great without it...and it's a FREE app.