FAIRTIQ

I was traveling and used the app for the first time to get to the main train station to catch an intercity train. I was rushing a bit and forgot to “stop” my trip. I ended up getting charged for ~4x my fare. I contacted customer service and they were able to refund me, and quite quickly at that. The app seems like it’s a little too easy to misuse. By default, they should enable reminders about closing one’s trip, maybe asking them what their destination stop is to help with delivering the reminder promptly; it would be good to ask users to opt out of such reminders rather than opt in. Users *will* occasionally forget to stop their trips and they should make it really easy and clear how one can request a refund too. The app wasn’t stupid-proof enough for me, and it won’t be for others too. In my opinion, the basic design choice of requiring users to remember to stop trips is really a questionable one. That said, otherwise, the app is well-designed and customer service was responsive (after I gave an initial 2 star review—not sure if that was related). Honestly, I’d give 3.5 stars if I could.

This app has saved me so much time and energy buying tickets and worrying about missing catching a train because I haven’t got a ticket yet. Best Swiss app I’ve ever downloaded.

The concept of this app is really cool. Turn it on, get on a bus, train, etc. and get the bill at the end of the day, adapting to the best ticket fare. The best ticket fare, really? Well, you better check that before, not to get bad surprises. For long time, it existed only a few types of price fares for train in Switzerland, but now it exist half a dozen if not more. Specially, a new super-reduced ticket is available for specific trains, which you have to check. I wrote to FAIRTIQ asking if their system would recognise when a specific ride offers the super reduced price and I got no answer. Which means no... As the super-reduced ticket is 50% cheaper, there is little chance you get the best price using this app. So compare prices for the ride you are considering beforehand.