Exempt

I spent more time filling out this forms and adding items that eventually won’t save. How many times do I have to add persons to my profile and come back minutes later to find that there’re not there even though I saved them to my profile. Navigation is another issue: sometimes no Back button or arrow and if there’s one, beware, you may will not find what you typed in earlier. Hire a good software developer and fire the one who worked on this app. At least if I write things down on the declaration form, I can come back or pause for a while and come back later and find the information would still be there, even if I turn the page over. Rolling out this app without extensive implementation and testing was an error. If YOU claim you did, then it wasn’t enough. Swallow pride and suspend the app until it’s properly functional. Continue to promote the use of the app at this stage only makes The Bahamas Customs & Immigration look like a joke. Save us from embarrassment.

My first problem with this app is, when your filling out the c17 form it does not save as you go. I had to start over twice. If you make a mistake you can not go back and edit the entry, you will have to delete and start all over again. It only allows 5 invoices at per form. After you submit the form, you can download the calculated document, but it didn’t work. And nothing saves to you profile…. I understand what they are trying to do but this app was not ready for the public.

The app makes the customs process more seamless as it integrates a lot of the functions and allows us to fill out and pay before even landing in The Bahamas. This can save a lot of time and I’m sure is easier on the officer for calculation and tracking purposes. My only caveat is that each item has to be entered in individually which is extremely cumbersome for those bringing in a large amount of goods. If I bring it 50 shirts that are at different prices, I would have to fill out a form for each item even though they all have the same tax. It would be better to allow users to group similar items, input a quantity and a total price and allow the app to calculate the customs duty as it wouldn’t change whether we put it in individually or altogether.