Eon: Electric Car Rentals

I really like the concept behind Eon Rides, but the execution still has a long way to go. The biggest issue is customer service. A service that’s marketed as on demand should have live chat or real-time support. I feel like there is only one employee manning the customer service lind. Instead, you’re left waiting with very little communication. In some ways, it’s more frustrating than renting from Avis or Hertz because at least with them, once your reservation is confirmed, you know you’ll have a car. My first rental was okay. Accessing the car was easy, but it was filthy inside. I ended up paying out of pocket to have it cleaned before I felt comfortable driving it. They did issue me a credit afterward, which I appreciated, but customers shouldn’t have to clean their rental before using it. My second experience with the subscription was even more frustrating. Eon charged my card before confirming they actually had a vehicle available. I have no problem paying in advance, but these rentals can cost $500 or more for an extended booking. It’s not fair to charge a customer that much money before confirming availability, then leave them waiting with little to no communication or updates. The idea behind Eon is fantastic, but there is too much uncertainty every time you book. Don’t charge customers until you’ve confirmed the vehicle is actually available.

I've tried both normal rental companies and peer to peer apps and this felt like a nice balance between the two. Booking was simple, communication was clear, and I didn't run into any surprises. The car was clean when I received it. Hopefully the app keeps growing because I would definitely use it again. We needed help figuring out where to return the car. the person, who helped us, was so nice.

The first time placing an order has been a horrible experience for me. I booked it almost a week ahead to make sure everything goes smooth. Submitted all documents from my side as requested, and since then it kept saying profile under review. Assuming everything was going smooth, and that the security deposit would be deducted 24 hours before, I was finally contacted 48 hours prior stating that I needed to submit my license with a selfie and all was good to go. About an hour later I receive another email saying my booking has been denied. Upon contacting Eon over the phone I was given no specific reason for the denial besides the fact that it was their verification teams decision. I was even willing to provide more documents should the situation required but all I was told was a “sorry”. It left me fuming to think that now I would have to look for another booking with just about a day on hand at the last minute. For whatever reason had they completed their process earlier I would have arranged alternatives. Such poor accountability from a company. Will not recommend to anyone.