eMembership Card

Update: The recent app update made it clear that this issue was because I had downloaded my membership cards too many times (phone upgrades, AppleCare, etc). I contacted the museum and they reset my membership, fixing the issue. This is still a terrible UX though, as I should be able to reset/clear all my prior membership downloads and see how many I have left from the app. The app itself works well, but feels a bit dated. This app used to work fine but it appears to be fully broken on iOS 26. I had to get a replacement phone through AppleCare and while the app will find my membership, it refuses to download my membership cards. I have tried restarting and reinstalling the app several times with no luck.

Update: after installing iOS 26.0.1, I was able to get it to work. There was a long wait where the app hung after adding card to Apple Wallet, but I killed the app and reopened it and my card was added the second time. ————————- I remember using this several years ago, and it worked flawlessly; I was able to add my membership card to Apple wallet without any issue. Now, when attempting to do so in iOS 26, it gives me a confirmation: “pass added successfully“ but when I go to Wallet, the pass has not been added. I’ve looked to your responses to other users, and I’ve restarted my phone and attempted to do this again, but each time the result is the same.

This app is great, but definitely could use some fixes. I work at one of the museums on the app and it’s super helpful for customers to be able to pull up their cards for a much faster check in, HOWEVER - it is so frustrating when they pull up their cards, and every time they need to turn their brightness up in order to scan. The app should automatically turn brightness up when a card is showing, like how apple wallet does. Also - people commonly are confused with the clicking just to get to their cards. We deal with this every day and these little fixes could make it so much easier for people to use the app and for us museum employees to admit people in.