Embrace Pet Insurance

so you never really think about having to put a claim in and you just usually think about paying your policy each month and each year the only time you will look at your policy is the first day you sign up and on your premium annual notification. You sometimes wonder if you should change your premiums as money gets tight and then you’ll always remember your animal is your family and on the days like now that I am glad I am part of the Embrace family. extremely hard time right now with my cat Romeo and I haven’t had a single problem with the claims process. I'm glad that's one less thing I need to Think about right now and whether or not to Get him the services he needs. Thank you Embrace

First, the customer service is A+, the few times I’ve talked to a representative they have been so kind, patient and informative. When we were shopping around, the woman that we talked to from Embrace was the only one to take time and look at the different things our dogs breed is prone to and make sure those would definitely be covered under the plan we were looking at. No other company took that time. Submitting a claim is easy and being able to see where the claim is in process is also easy. Quick to hear back and quick to reimburse. The app is also laid out so that it’s a breeze to use. The preventative care plan is also the most comprehensive out of all the insurance companies we looked at. We have a dog whose breed is prone to bloat so we wanted to get him gastropexied as a preventative step. Every other company we talked to wouldn’t cover that procedure unless the dog had already bloated. So glad we went with Embrace and we make sure to tell our friends and family members with pets to look into it as well.

This is a review for both the company and app as a whole. Embrace was an easy choice after reviewing my pets options. Unfortunately I used my Embrace Insurance a lot for my pet. From the start of her coverage to the end, Embrace was quick to review my claim, process and pay out. It was also very easy for me to get a hold of an actual person when I had questions. When the time finally came to let my pet go, Embrace cancelled my policy which took one more difficult phone call off my list. The app was not the easiest to use at first, but they listened to feedback and improved it tremendously very quickly. The stress of dealing with what I dealt with made me procrastinate in sending my claims, however submitting the claims took maybe 3 minutes each once they got their app streamlined, it was so easy. Simply put, I will never have my pet insured through any other company and this company takes pride in delivering top notch customer service in very stressful times. Customer for life.