ECG PowerApp

The app is useful and makes it convenient to buy credit anytime, any day. However, one of its biggest drawbacks is how difficult it is to manage a mobile money (MoMo) wallet. If you change your phone, you can’t simply add your existing MoMo wallet to the new device. Instead, you first have to remove it from the old phone before you can register it again. But what happens if your old phone is lost, stolen, or damaged? There isn’t even an OTP or any other verification option to confirm that you’re the rightful owner of the wallet. I recently had to visit your office, and all I was given was a phone number to call so my wallet could be removed because the system claimed it had already been added elsewhere—even though I still had my phone with me. This process is unnecessarily frustrating. Why make it so difficult for customers who simply want to buy credit? Please consider improving the app by following the example of GWC. Their app is much easier to use, and customers can contact support directly through the app to resolve issues quickly without all the unnecessary back and forth. I hope you take this feedback seriously and improve the user experience.

It took me few minutes to register and buy credit on the new app. Though I was hoping to see my previous details or transfer of information from the old app, but it asked for new sign up. All the same this seem easy and responsive. Good app👍

I think anyone who can sit at the comfort of his home and pay for power will be very gladly,skipping long queues and all the other things you can face when using a prepaid account. I think it’s quite sometime since this app came by. So it’s a very very good app but as at now I think it should be able to support all meters. We need an update that all meters can be supported so that the majority of us who uses the the other meters can also enjoy this great service. Pls try and support all other meters. I think it’s a good app but you need to expand your shares so every customer can benefit. Am giving you one star for now. The meter that it supports is just for a few Ghanaians. Once all meters are supported you will get a 5 star from me. Thank you.