Dubai First

Completed credit card application in flat 4 minutes with all steps well explained and no glitches

First off I’m one of those rare people that want to check the balance of my credit card transactions as I spend money. With FAB this is impossible. The app regularly shows an incorrect balance. I keep track of every amount I spend and when I notice it doesn’t match what is in the banking app I reconcile down to the fil only to find I haven’t missed any transactions and I can’t match the balance. I then call customer support only to find there are some hidden amounts that I will only see when the monthly statement is issued. This has happened multiple times. So in summary the one thing you expect a banking app to have is correct information - not the case with this app.

I love the application and you all have done a great job improving this. It’s functionality is better than most and I love the features. So here are a few improvement areas: the biggest one for me was payment. I loved that I can use any debit card to pay my payment.. but when I used the debit card I have from outside the country it didn’t let me clear the payment transaction. I called my bank overseas and they said there is no problem. So it seems if you wanted to pay - and the currency is not dirhams- (example, rupees or dollar) (the transaction account was dollar) then it won’t process the transaction. That’s not really a convenient scenario because if I save money back home I’m not able to pay any of my balance off. How inconvenient if I left my job here and moved to another country. Giving customers options should not have limitations on payment. I’m willing to pay the exchange rate and a window could pop up to ask me if the end have rate was ok..