du

I have been using Du services for a year now and I have been experiencing bad Internet connectivity issues despite calling/visiting the branch to complain they just don’t care at all. I have never seen such bad telecommunications providers and I wonder how something like Du operates in a respectable city like Dubai. Telecom Services in 3rd world countries are way much better than Du surprisingly. I have been reporting low signal coverage/bad internet speed (feels like 2G and if you are lucky it would be 3G speed) no technical support responded to my ticket after visiting the branch despite my 6 calls reporting the issues. It is such a shame with the current prices AED 299 per month to have this below low quality service and I truly hope everyone sees this before selecting Du as their service provider.

Dealing with Du is a nightmare, unfortunately we don’t have the possibility to chose the provider and there are very limited companies on the market. I cancelled my DU subscription as I have left the country but in order to complete the process I had to call 5 times and I was getting different feedback every time. On the first call on the 29th June, I was informed that my contract ends on 3rd of July and I should be cancelling only on that date or I will be charged a month penalty for early cancellation. on the 30th of June I was informed by email and phone that my contract actually ended the day before (29th June). So I cancelled my subscription on the 30th via App. After a week the cancellation department finally called me and informed that my contract actually ends on the 3rd of July and that I might be charged for July bill!! Luckily I have the email stating that contract ends on 29th of June and I also disconnected the router on that day. My experience with DU is horrible

I can’t say that you have even the lowest level of customers service … you don’t have even customer service to turning me from calling to upgrade my postpaid plan to asking a manager from complain team to call me since 20 days !!!!! What a disaster service i face with du really not recommends his company to anyone , i will transfer to another company sure