DropCar Parking NYC

I use this app for monthly parking. Every few months the garage will tell me they no longer have space for DropCar customers and will be rejecting all of them, and sometimes the garage tells me I owe them a bunch of money (the latest was $1500) and can’t have my car even though I’ve paid DropCar in full. The customer service from DropCar is ABSOLUTELY terrible when I have issues. It takes them nearly a week to return phone calls, and these are time sensitive phone calls that leave my car stuck or without a garage. Great idea, terrible execution. Just book directly with the garages.

Flawless process to get my account set up and great discounts on parking.

DropCar is a great idea and it was really wonderful for the first month. I can drive into the city to my building and the DropCar valet would be there and usually 15 minutes early. Same with bringing the car to me and the valets are all very polite and professional. A few weeks back we started running into problems. On a Friday night, which I understand is the rush hour when everyone wants their car, the valet was almost 2 hours late due to a "server crash". Was informed via text that it would probably be another 30-60 minutes. I did call and the rep was nice and I understand that things happen, but I have seen other reviews with the same problem of the server crashing as well. This need to be fixed if its a recurring problem. When the car did arrive, was told by the valet that the new guys weren't following the parking procedures and this was why it was an additional hour to get my car. Valet suggested I get a keychain FOB so they could find it easier next time instead of taking ownership of DropCar valets losing my car in their garage by not following their own parking procedures. Just last night the valet was 15 minutes late. Schedule for to meet my wife for pickup at 10:45 and didn't show up until 11:00pm. Overall, I am still a fan of the concept and service. I have hopes that they straigten things out operationally. When things are going well, it is a great convenience and the cost can't be beat.