dormakaba mobile access

My building switched to dormakaba for its keys and it is absolutely horrible. The keys barely register with the doors or elevator so you have to do it many times. Why in gods name did my building switch to this sketchy system. The app is like it was made by third graders. Our lock systems are tremendously worse than before the building started using dormakaba. It was supposed to enable unlocking doors via phone, but dormakaba never sent an email to set it up. If you are an apartment building considering adopting this system, absolutely do not do so.

Paid the extra bucks, waited for the email with info, till this day no luck