Deel: Global Payroll & HR

Update: The Deel team reached out to me and confirmed they are looking into this issue. I hope it will be resolved soon. I really appreciate that they took my feedback seriously. Listening to customers and acting on their feedback is one of the most important parts of building great software, and it’s great to see the Deel team values that. Thank you, Deel team. I get a notification email, click the link, but the app won’t work because it requires an update first. Sorry, but I don’t like this behavior. I don’t want to update the app every time I want to use it. I’d rather continue using the current version and update the app later when it’s convenient.

I work for a Korean company without a US entity. Deel functions as my EOR. I have had several issues with benefits and payments. It is IMPOSSIBLE to reach anyone at Deel to discuss these discrepancies. Deel's AI indicates "An agent usually replies within 2 minutes". I have spent 35 waiting for such a response before giving up. Phone messages are not responded to. I would never recommend this company to anyone, other than a competitor. Edit: after writing this review, I tried, yet again, to reach out to Deel to resolve this matter. After explaining the situation to Deel's AI I was informed I would be connected to an agent, and the average wait time is 2 minutes. I waited ONE AND ONE HALF HOURS before and agent responded. I explained the entire situation yet again. I was informed I would receive an email within one business day, which I did. The request from the email was to explain the situation yet again. I replied to the email with the entire scenario, only to receive a response stating the email address is not monitored. Also in the email, Mario said I can click on a link provided in the email to connect with him (he claims to be a supervisor) directly. So I did. Instead of connecting with Mario, the meeting is scheduled with Swedene, to whom I will most certainly be starting from scratch. This place is the least customer focused business with whom I've ever interacted and no one should ever do business with Deel.

I have been using Deel for almost four years now as a contractor, and it has always been easy to use. The customer support is very fast, supportive and reliable. Managing contracts is straightforward and adding time tracking is both easy and highly effective. I just wish they could add some graphs with historical monthly time data to view and compare on the contractor dashboard for easier visualization of our progress. Plus I recently gained access to Deel Card, which was not available in my country before. Now that it is, it has been made managing business expense a lot easier and more convenient Overall, Deel has been an invaluable tool for managing my contracts and finances. I highly recommended it to other contractors looking for a reliable and user-friendly platform.