DCTA GoZone On-Demand

DCTA canceled buses in Lewisville to do this privatized “on demand” rider program. The app shadowbans users from low income areas. “Guaranteed ride home program” has left me stranded at midnight at Trinity Mills Station about FOUR times. I only see this message: “We’re sorry - we’re experiencing unusually high demand and all seats are currently filled.”. As a user, you’ll memorize that message and curse the people at DCTA that decided to cancel buses in exchange for this completely unreliable service. I guess on a positive note, this app will forcefully inspire you to go to learn how your local transit system works and when the board of directors meetings are so you can go give your input as a citizen. These DCTA and the company Via are in it to reduce service to civilians. I never got stranded late at night using the old buses because they had a reliable schedule I could count on. Please go complain at local DCTA meetings as a citizen too if this app has left you high and dry in isolated dark areas. I’ve had to use some of my last money before my next paycheck on last minute Ubers because of this unreliable app. They lie and say they’re busy, then when you ask the drivers, they say “it’s been super slow today because no one knows about this service at trinity mills station..”. But when you call on the phone to book a ride, they say there’s “high demand”. Math ain’t mathing. They reduce service on purpose to save money, especially near apartment complexes.

I downloaded Go Zone after a friend at my college told me it was a 75 cent riding app that took you from Point A to Point B (similar to Uber, but unlike Uber they don’t take you exactly to where you need to be dropped off at but close enough to where I don’t complain.) I downloaded it and despite the rude drivers, horrible smelling cars, numerous pick ups and drop offs, and unfollowed directions, I didn’t complain much about it. However, they have now raised their prices. Instead of 75 cents being the base fee, it’s now $1.25 base fee. That’s not all. If you need to get somewhere that’s over 4 miles, they will charge you an additional 50 cents per mile (capped at $5.) On top of that you now have to pay an additional $1.50 for plus ones, and all of this is starting in January 2023. IT IS SERIOUSLY NOT WORTH IT! It would be better to just take a Lyft or an Uber. At least then you get where you need to go exactly and if you get a rude driver or someone who cancels on your ride, you get your money back. Plus you don’t have to deal with the numerous stops to pick up and drop off people. At this point, a bus would be ten times better than this.

Hi , from the couple of week i am facing a problem like i am unable to book a ride it is showing a error message as we cant come to you places please change the different street .. before this issue gozone used to come to pick me up from the same area !! But now it is showing like chose the other area .. and also the app is working on one day and it is showing error message ok other day .. Idont know wat happen to the gozone app in recent day !! We as students are worried about this issue !! Because we love traveling in GoZone. 😊