Dayforce Wallet: On-demand Pay

I have been using this app for daily pay through my employer. I ended up having to change my phone number so me doing the right thing I updated my number through the app. The following day my account got locked. It directed me to call customer service which I did and not even then could tell me what was going on. Only thing that was told to me was that I had to wait 2 days to be able to utilize the account. After 2 days I still could not use my card! Everytime I called the said my account was in review. There was no number to call to check on this review, the customer service was no help at all. They tell u they don’t have a supervisor for you to speak with hut instead they will escalate the problem via email and have someone call u back which isn’t the case. After days and countless calls I got someone from corporate as he states that tells me that my account will be closed and there is nothing he can do about it and there is no reason stated for the closure. Mind you this is something I use through my employer for daily pay. All of this stemmed from updating my phone number!!!!! Beware of this company! You will never get anyone who can give u viable information about your account. You will be passed around from person to person verifying your information and never receive any type of solution. The crazy part about all of this, when I came to work and spoke to my associates about the matter, this is something that has happened to 3 of them as well. All updated there phone numbers and all of their accounts got blocked and then closed! Now I’m waiting to bring this to the attention of my boss and hopes we can incorporate a better company to work with

I used this service only once and never again. I had a transaction listed that I did not do and I tried calling the customer service number. I typed in the account number 3 times correctly and each time it said it was incorrect. A cs rep got on the phone but disconnected me after I gave my phone number for verification. The second call, I got a cs rep again because again it stated my account number was incorrect. I then gave them my phone number and date of birth for verification but then insisted I give the last 4 digits of my social security number. I asked them if they could see the number and they said yes so I told them only the last 2 numbers and stated that since I’d had such issues with the phone service not accepting my number, I wasn’t comfortable giving the last 4. If they could see the numbers, they should have been able to verify by my giving the last 2 only. The rep insisted they couldn’t so I asked for a supervisor. He refused to get a supervisor. Sorry but that is another huge red flag. Transaction that wasn’t mine, invalid account number while I was holding the card, disconnected after the first call, refusal to get a supervisor. All this seems pretty shady to me so I will not be using the service again. Fortunately it was not a large amount of money since I can’t get it back.

Do not use. As someone with years of payroll and Human Resource experience, I cannot recommend this app or debit card to ANY employee or employer. This app/debit card does not protect employee funds. My card was used to make a fraudulent purchase to the tune of $786 at Target in Brooklyn, New York and I live in South Carolina. I have provided supporting documents showing my location at time of fraudulent purchase and they continue to deny my claim. I’ve asked for the contact information for the investigation department, investigation documents, and a call back from a supervisor on three occasions, and am told they do not have this information, nor can they tell me what was done on my behalf, only that my claim is denied. In addition, I have not received a call back from anyone. Do not use this app or organization.