Cumberland Council UK

Generally I really don’t find the app functionality very good, hard to navigate around. And shouldn’t the main telephone contact nos be prominently displayed? Main issue is that the Compliments & Complaints tab just leads you onto a blank screen with no way of inputting data - just think of all the compliments you’re missing out on!

I do not know, but suspect, that one of the most common usages of the app is to check which bins are due for collection each week - for example, I am 72 and have never had occasion to ‘Report a dead animal’, as appears on the opening screen. You have to go through four screens on an iPhone to get to bin collection! Each week, I have to type in my own postcode. There is no default/favourite postcode. How often do I need to check on the bin collection elsewhere? Having entered the postcode, it then asks for my address. I scroll down, find the correct address, release the scroll and the screen returns to the top of the screen, obscuring my address. To find the information, I have to check on a neighbours address with a lower street number.

Some nice features, but this is basically a collection of web links and an in-app browser which isn't as good as Chrome or Safari. I hope the council didn't get fleeced by the app developer for this. But, good start :-)