Croghan Mobile Banking

This is by far the best app I have used for my finances. It has replaced my subscription to Quicken Simplifi at no extra cost. Under the “Manage My Money” tab I have all of my Croghan accounts and credit cards listed including transactions and balances. I also pay my bills with no fees.

I’ve been with this bank as long as I could remember and have always had the app. I never had any issues with logging in, my password, or my user information until this recent update. Even with my password written down on paper and in my notes it won’t let me log in and requires me to reset my password every time I wish to access my information. To top it all off the ‘remember me’ and the ‘face Id’ buttons no longer work. Please fix your app, this is ridiculous and there should be no reason for me to be unable to log into MY information just to check on my account. Deeply disappointing for a bank I trusted so deeply before this update.

This update forced me to change login information and delayed my social security deposit, I called waiting 25 minutes for a operator for them to tell me it is their fault my deposit is held up and to call back if it hasn’t been resolved before end of business today. I haven’t been to the ATM to see if the update messed that up to??