Courial

The customer service at Courial definitely gets 5 gold stars! ⭐️⭐️⭐️⭐️⭐️! Working with them takes me back to the good old days where a friendly voice greets me on the phone AND stays with me the entire time until all of my questions are answered and all of my needs are met.! The quality of Customer Service, the variety of items they will deliver and the easy to use app makes Courial my go-to courier!

I came across this app and it seemed like an amazing way to be able to get emergency errands done for loved ones in another state. However, the pick up times are based off user’s time zone vs the drop off address. In my situation, the stores would already close if they waited an hour to pick up the items when for example 10pm my time would be 9pm their time. The app won’t let you select a time that already passed in your time zone. Maybe add time zone selection or have the app go by the drop off address for time zone.

I cannot thank the Courial team for going above and beyond for me. I needed help obtaining a very important package in South Carolina, where I do not reside, and having it dropped to a FedEx shipping carrier to be delivered to Florida. The Courial team, specifically Mike Lee, personally called and arranged for someone in SC to assist and handle this special case. He had kept me informed every step of the way and relieved any anxiety I may have had. I received my package the very next day! I cannot thank him and the Courial team enough. I will be using their services again and definitely recommend them.