Constant Contact

I have not been able to successfully create an email through the app since September of 2022. I’m using an iPhone 13 and have the latest version of the app on my phone. I am the only user of constant contact in my business. When I talk to customer support I am treated with kindness. However, it is mid January of 2023 and there is still no resolution but, “use your laptop or desk top.” The resolution came from development through the forum. That final suggestion is simply making me angry with the company. I NEED the app to work. I do not LIVE at my desktop. If I had time to sit at my desktop I would not be using an app. When I try to create a new e-mail campaign or edit an older one then select save, I get a “refresh” message stating that an “earlier version of the email is saved”. I select “refresh” as instructed and the blank template or unedited email appears. I cannot begin to explain what I have tried. Another issue I have is the library is set up so that you can sort your photo content. I’ve spent a fair amount of time organizing the photos for my retail store in the app. Then, when I go to the category to select a photo, only a few are available. I let CC know about this issue and the response simply was, “ it’s a known problem.”

I’ve been using CC for a few years now via the website. I’ve been alternating between using my laptop and iPad. Recently, on my iPad, I couldn’t access the button to upload graphics (it was always below the bottom of the screen), so today, I downloaded the app. I was creating a simple email notification that included details about an event. I had copied the when/where details but when I tried to paste into the app, the app shut down, without saving any of the other information I’d already entered. I tried twice, using different methods for the paste function. This is unacceptable. I’m paying a substantial monthly subscription, so I expect something as basic as copy/paste to work. Now I learn that I can’t edit a draft created from the website version of Constant Contact in the app. From the customer knowledge base: “ Note: Only campaigns that were originally created in the mobile app or campaigns that were created using the Cross Device Editor on a desktop can be edited.” Since the “Cross Device Editor” wasn’t rolled out until today (that I’m aware of) and I created the draft yesterday, I have to go back to the website (which doesn’t necessarily mean “created on a desktop”—tech writers, don’t make assumptions). This is very bad design.

I’ve found Constant Contact to be fairly easy to use for my 2 different businesses. The drag and drop feature for photos is a plus for me. And starting with one template then being able to incorporate additional features to personalize the email has been beneficial. I use the results reporting area to manage my data base. Customer service was a BIG help when we had a company move across town and I needed to remove 200+ email addresses- they walked me thru a short cut- AND I wasn’t on hold forever!! There are more features in place, that I plan on utilizing in the future....