Connect-Pair Matching Puzzle

I pay a monthly subscription so I don’t have to watch the ads and everything was going fine, and I was on level 561...I’ve been a subscriber for approximately five weeks. After the latest update last week, each time I play the game the screen freezes, won’t reload, won’t update, when I use my monies to refresh the page it only takes my money and doesn’t refresh. Therefore, I was told to delete the game from my iPhone, and reload it back onto my phone, which I did. Now the game doesn’t recognize me, and wants me to start out at level one. Is this something that’s common place with this company? They wait until you become a subscriber and then give you glitches so you go away and keep their platform with less players? I find it to be sketchy. Therefore, they get one star just like I have to start back at level 1.

I deleted the original version because it was too easy and unvaried. Just downloaded this new version and am enjoying it much more so far. Wondering if the power bubble could be made optional? It’s neat, but I don’t like it removing so many tiles over and over. Would like to be able to play with or without it. Also love the challenge of smaller tile puzzles with more variety of images in the sets, but I know it is hard for some players to see the smaller tiles. Maybe consider making two versions of the game - one like this , with bigger and smaller tile puzzles, and one with all bigger for those who struggle to see the small tiles? Overall much improved and more interesting, thank you!

I liked playing this game. But something is wrong. It never loads so I can play the game. Hope you fix the glitch