CoinSwitch Crypto Trading App

Wanted to update my phone number as i was not able to login. Did not had old number. Followed all steps procedures asked for. Still they did not contact or connected with. I replied to all emails. Still received email from them, due no response from your side we assume issue is resolved and we are closing it. Made multiple attempts to avoid my login. First asked for video with pan card. I sent it. Then asked for voice verification over phone call. Did not receive any call. Then they said pan and name do not match. Then again asked for phone call verification. Then i said call time between 9-9 and try multiple times. They say no response from you. Case closed.

Beaware before investing in coinswitch. They just delist coins in the name of periodical review by their backend. Suppose you have invested in CVC coin and they will suddenly declare that this coin will be delisted on particular date. And you will not be able to sell it. Hence all the money which you have put in particular coin will vanish. You will neither be able to withdraw it nor trade on that particular coin. I asked for refund but they denied that too. It means our money isn’t safe in here. Suppose you invest large amount in one coin and they just delist it boom your money vanishes! I am using this app since 2 years. It’s like first time it’s happening to me. I reached customer support but they denied it by saying what they are saying it’s final decision. What does that mean? It simply means that our funds aren’t safe in there. Before delisting any coin make sure all are able to sell it or you guys are just taking our money. Today it’s small amount… later it might be your big amount of money. It’s better to take precautions then to cry later on . They even denied to return my 255₹. Why should we trust u guys anymore?

Edit/Update: Received dev response, which was ditto to what I had mentioned in my initial review. Copy paste reply citing regulatory bs. It’s not like this is a new issue. Any company that has the slightest bit of ethics would/should mention about the absolutely ridiculous restrictions on the platform and then let the users decide if they want to still Signup with such apps. I very much doubt anyone will use this app if they knew about the restrictions BEFORE they invest their hard earned money. I have no choice but to stay on because I was foolish enough to invest/use this app as I didn’t know about other way way better options available. This was one of the first apps I downloaded when I started with my crypto journey , but it didn’t take too long to realise that even the most basic of wallets offered by trust wallet or meta mask are a 100 if not a thousand times better than this or any other Indian app. I’ve found it most inconvenient to fund this account and there’s absolutely no way to move the crypto elsewhere to stake, invest or even a very basic savings plan for the crypto one is holding. Despite raising several complaints and getting the usual copy paste replies, nothing much was done and remains the case at the time of writing this review. I would advise anyone looking to get into crypto to avoid apps like this because there’s not much you will be able to do and most definitely not learn anything about it. I would suggest Binance which is perfect for beginners to professionals. DO NOT waste your time and money on this app. I know I will get a pretty standard copy paste reply to this review as well and the whole bs about how it is a regulatory thing and they can’t do much. To this, I would suggest they get in touch with the folks at Binance and learn a thing or two how it’s done.