CLC Lodging Hotel Locator

My house burned down I remembered that I had clc I fiqured I’d use them because I just lost everything in the fire went online set up my reservation confirmed everything boom 1300 charge hits my card well that’s weird website says bills you after your stay do t think anything of it drive an hour to the hotel they don’t take clc ok no problem set up another reservation now it’s the only hotel left showing on the app another 7 days boom hot me for 2,000 again get to that hotel they say nothing from clc so they check me in say we will handle it in the am 40 min later I’m in the shower front desk is banging on the door you need to leave immediately or I will have you removed frantic ask what’s going on the guy says clc said your account is fraudulent and your placed on a do not rent list um weird fiqured it had to be a mistake now grabbing all my stuff go down to the front eldest call clc they say oh we can’t tell you that over the phone you need to speak to another department for this I say can you transfer me nope of course not it’s 1145 on a Fri night and a holiday weekend and there closed till Tuesday so I find another hotel go in to check in boom card declined clc hit my card for almost 7k then shut me out in the cold I had to sleep in my car that night because there was nothing I could do

I have been a CLC user since before smartphones. It’s so much nicer than it was back then to find hotels that participate in the program. The one thing this app needs, to be able to book through the app instead of having to call the hotel. Other hotel apps like Concur, Expedia, etc all have this functionality. I can’t believe it would be too difficult. Other than that, I have no issues. The other issues I’ve had through the years are with relationships between individual hotels and CLC. That’s gotten better through the years but still a sticking point. I’ve gotten used to that.

I agree with other reviewers, it would be great to submit a review on particular hotels and to review hotel photos on the app. To read reviews and view the property now I have to locate the hotel by doing a google search first, reading others comments, and then contacting the hotel for a room. An update a month ago to the application has caused it to crash each time I try to open a saved hotel in my favorites list. Upon contacting the developer I was told it was connected to using the app on my Apple phone. Please improve our experience.