Central Bank Utah

I have been banking with Central bank for years and their app is the worst I’ve ever seen. There are long periods of time where I am unable to transfer any money because of an “Application Error” this has happened multiple times and sometimes lasts for a full day. There are other times when it won’t show me any of my accounts because it “Cannot be displayed at this time”. It also takes forever to update transfers and purchases which makes it difficult to actually budget and know what money is in my account. All these things together combined with the fact that sometimes it takes me 3-4 times to even get into the app because it crashes the moment I sign in. A terrible app that needs to be fixed.

The app has improved over the years but one issue remains as a source of frustration. There are times where a scheduled bill will be removed from that list. It will also not show as pending and the amount is not removed from balance to affect available balance. This “balance delay” is frustrating as it can delay at times for several days. This can cause close calls in managing cash flow and keeping a positive balance. I understand delays in payments taking time to hit the account but when a scheduled bill leaves that list it should immediately be taken out of available balance until it hits the actual balance. I really don’t like this issue to the level of considering a bank change.

I have been using the Central Bank app since it launched, and I continue to be impressed by the company’s understanding of the user experience and how and when to make improvements. One suggestion. It would be great to access loan information from the app, as well, for those who have a mortgage or commercial loan through Central Bank.