CasaVista

DO NOT DOWNLOAD!!! SHADY BUSINESS PRACTICES!!! I had been wanting to try one of the AI interior design apps, and made the mistake of downloading Casavista for a “FREE trial.” I downloaded the app by clicking through an ad. After clicking for the “FREE trial” the app then pops up several add-ons that are NOT included in the “FREE trial,” like a furniture search subscription, style transfer subscription, and no-ads subscription. All of these are separate subscriptions ranging from $19 to $69 per month! One of them charges you $20 right away. The pop-up add-ons come up before you’ve even seen what the app can do, and because you clicked on a “FREE trial” the app deceives you into thinking these features must be included in the 3-day trial. Within less than 1 hour from me downloading the app, I saw the charge on my credit card and reached out to the company explaining that I was surprised I got charged while in the trial period because it was not clear that these features would not be included in the 3-day trial and to please refund my money. After corresponding back and forth with me, they refused to refund the money charged stating that it should have been clear from what was on my screen that these add-on subscriptions were not part of the trial. I decided to post this to save you your money. This app is NOT worth it! To top it all off, in that hour I had tried the app briefly with one room, and it was a joke —its generated image removed a staircase and changed French doors into a hallway.

If I could I’ve it 0 stars I would. This app has shady billing practices. It advertises a 7-day free trial followed by $1.25 per week. That is the only pricing shown. I signed up based on that. Despite this, I was charged almost $100 within the first THREE DAYS, during the supposed free trial. There were no disclosures of any upfront fees, add-ons, or one-time purchases anywhere. That alone is unacceptable. What makes it worse is that there is no clear or functional way to unsubscribe, customer support deliberately stalls instead of refunding, they repeatedly claimed they “couldn’t find my account” while cancelling it and emailing me about the cancellation, I keep getting asked for the same information over and over as a delay tactic This is simply predatory billing. A “free trial” that charges you immediately without disclosure is misleading at best and theft at worst. If you value your money, do not install this app. Once they have your card info, there’s no telling how much or how frequent they will take from your account. I had to remove my card from ApplePay so they couldn’t keep charging it. Two weeks and multiple follow ups later, they have cancelled my subscription but are still not acknowledging my refund request for the unauthorized charges. Seems like there is no interest on their end in refunding me. They need to be removed from the AppStore.

I thought I would try this out but it was not a pleasant experience. The purchase process - you will be hit with numerous opportunities to upgrade or purchase other subscriptions before you can exit. Even though I very specifically did not purchase anything additional, I got purchase confirmations on every item. When I tried to cancel through customer support they said I did purchase the items and they could not refund them. However, the charges had not yet hit my account other than the initial one. I’m not sure if there is a free trial and they have to wait for it to end or not. The app itself is okay but doesn’t allow much customization at the basic level, so perhaps that is offered at the premium level. I decided I didn’t plan to spend that much and deleted the app. I will also dispute any further charges. Buyer Beware.