Car Lite - Carsharing

very disappointing to be often a charged $20 despite refilling the fuel tank before returning the car. The additional charge made the total amount i paid for exceed the rental cost itself which is honestly frustrating. To avoid similar situations, i strongly recommend drivers take a photo of the fuel receipt immediately after refueling. These simple steps can provide proof that the tank was refilled and prevent incorrect charges. I hope the company can review this so that customers who really did refuel are not wrongly charged in the future.

was charged 20$ due to returnin car below 1/4 petrol but the issue is ive topped up but the fuel sensor didnt register it still stayed the same other than tht evryt else is fine should add a feature where the app tells how much petrol is in the cars before booking

Someone called from WhatsApp to verify for carlite account registration. In these days, people don’t carry around physical cards and everything is via SingPass. They requested me for physical card, which I don’t have atm, and said SingPass is okay. Then it was perfect. I started screen broadcast and show the person, login to SingPass and show my ID, the person said, I need to login to SingPass from another mobile phone like seriously? You need another phone to login to SingPass and you need to stay on WhatsApp call for showing your face? Don’t the customer service know, WhatsApp can do screen sharing and see the person at the same time? Awful experience and policy. Go tribecar and getgo, you won’t get wrong.