Gojek Driver

Extremely disappointed with Gojek’s vehicle onboarding process. The app interface is inadequate and confusing when applying to register a new vehicle, with little guidance on the documentation requirements or what exactly needs to be submitted. What makes the experience worse is being flagged for reasons that are never clearly explained, especially when I have had no such issues registering the same vehicle with other ride-hailing platforms. After submitting the required documents, I received vague and ambiguous rejection responses without any specific explanation of what was wrong, what requirement was not met, or what needed to be rectified. This leaves applicants completely in the dark and makes the process unnecessarily frustrating. My suspicion is that the people reviewing these applications may either not fully understand the documentation requirements or are simply disconnected from the experience of actual end users. If an application is rejected, the least Gojek should provide is a clear, specific reason and instructions on how to rectify the issue. For a major ride-hailing platform, the onboarding process should be straightforward, transparent and user-friendly. Instead, this experience has been unnecessarily difficult, with poor app design, unclear requirements and zero transparency in the rejection process. Gojek seriously needs to review this process from the perspective of its driver partners.

Understand that IOS Version just started not long. Appreciate the thought for iOS user. But the app really need to get some updates. 1. The slider can change to button kind. Reason being the sliding at times not sensitive and have to slide two pages of info. When in rush it’s take up some time and jam up the area. 2. The “wanna take a break” button missing on the page of “with passenger”. It only appear during on the way to pick up passenger. What if sending the current passenger and really need to take a break like going to wash room? And job keep coming in. 3. Able to set the choice of navigation map to use as default. So when we pick up the passenger need not to choose which navigation map to use. Most popular navigation is Waze. So hope to able to set as default rather than choosing. 4. Understand the reason behind back to back job. But job coming in too fast. Driver been experience just pick up passenger and next job just start coming in and cause the user to cancel the order. And quite a distracting when the app keep beeping while driving. Hope we able to get job when we left about 1km or less. Not when we just pick up passenger. This will affect our performance and endanger driver on the road.

Recently updated to 1.3.0 and noticed a intermittent bug. Was on trip A, and on auto accept mode, then trip B comes in. Still moving to final location for trip A, and then the customer B cancel trip B Once you click on the notification of trip B being cancelled, you are routed back to your original trip A screen. However this time, the end trip button went missing!! There is no way to end trip A at all, tried to restart phone and app and reinstall but nothing works. In the end, have to do all screen captures and send to Gojek customer service to reimburse back the trip fare. Please sort out this bug for iOS users, thanks !