BringFido

We used this app for a trip to Florida, three nights down & three back. Basically, the app takes a lot of hassle out of finding reasonably priced hotels that will take dogs at a not too extravagant fee. Most of the hotels are in or around the larger areas, and if you want to spend the time, you can probably research potential stopovers for yourself, but I doubt that you will find better deals than what this app will arrange for you (be sure to create an account to get those rates from within the app). And the pet related reviews of specific hotels can be helpful. The promise of help with hotel issues is reliable. At one point, I screwed up the dates on a non-refundable reservation, so I contacted Ask Fido, received immediate assistance. It took Amy about 15 minutes to contact the hotel & get them to cancel the reservation. So right there, the app saved me $120. If you are unfamiliar with a particular hotel chain, be sure to check the hotel web site before booking. I booked at one hotel which turned out to be aimed at a target customer base which was much younger than we are, so while the hotel was perfectly fine for young people, it was not really comfortable for anyone our age.

I love this company. It feels like it’s staffed by capable, courteous, professional human beings with actual people skills. This, I find is a rarity in customer service these days (I sound like a 72yr old curmudgeon, AKA my dad, but it’s true!) I’m writing this review because I just had the best customer service over the phone with BringFido, and I’m using the app on a road trip across the US without my husband. Just a lady with her dog, and BringFido! The guarantees BF make, they actually live up to. They really are like a travel/booking *concierge* service, not just a website that figured out how to fee you to death to make a profit. Pet lovers definitely designed this app. So what actually happened, is that I accidentally made a non-refundable booking on the wrong date (doy). I called Bring Fido, got a human right away who was super nice, and made me feel confident that she could get the hotel to refund the rate so I could rebook on the correct date. She was an angel and we had such a report that I think we should start a podcast. Honestly - if Catherine (my girl) doesn’t manage to get me my refund, I’m not even mad. She for SURE did her best.

Just booked through this app for the first time for a cross country road trip. Through no fault but my own, I accidentally booked the same hotel twice on different days. I was concerned because it clearly stated “no refund” during the booking process. I called the help team and was greeted with a kind representative who patiently listened to my situation and made arrangements for another team member to call the hotel and see what they could do to help. I got a confirmation by email a few hours after that they had cancelled the incorrect reservation. I was very impressed with the customer service and willingness to negotiate with the hotel on my behalf. The app itself is also easy to navigate. It has filters based on size of pet, pet fees, location, amount per night, etc. It does this for hotels, activities, and restaurants. Overall a very helpful app- at least in the US as far as I can tell. I’d definitely recommend the app to family and friends with pets!