Bookedin for Business

We’ve been using Bookedin at El Gallo Catrin Barber Studio since 2022. In that time we’ve utilized this for online bookings, booking reminders via text and email for our clients and on the go bookings and calendar syncing. Originally we chose Bookedin because we didn’t like the idea of other booking systems that shared your client lists with others by passing them onto other barber and stylists when your calendar was fully booked. Now, after 4 years we continue to renew and stick with Bookedin because they are honest, supportive and quick to respond. When something goes wrong (system outage - text provider outage) they notify us usually before we notice and give a realistic timeline on a fix, then go back and explain what happened and what they are doing to fix it going forward. Beyond that we don’t go many months between email requests asking how it’s going, do we need anything or have suggestions. We really are happy with Bookedin.

Taking away the ‘Activity’ access when it’s the main reason most of us use this booking program. How does it make sense to remove that function when we are paying for the ability to easily access what clients are booking/cancelling? Many of us are using the ‘solo’ option because we don’t need more than one calendar and we don’t have employees. Just up the ‘solo’ rate if your company is struggling with money so we know up front what we are paying for and notify us first…. taking away features we picked this booking program specifically for is not professional and doesn’t feel safe. We have invested in your app and have important dates with clients and information we need for months and months, and it feels like it would be safer to use a different booking program that will not be randomly adjusted to force users to pay more to ‘unlock’ features they ALREADY HAD. Transitioning these bookings into a safer app before closing out the existing is very time consuming, and tracking payments properly for deposits after losing the Bookedin app’s record is extremely unprofessional to work through. There was a better way for your company to do this….i loved this app, but now I feel your company is untrustworthy.

The app overall is pretty close to what I have been looking for in a booking site. It does lack a couple of things on both the business & client side. I run a barbershop and we have a pretty decent sized menu. I wish there were add on options to a service. For instance, haircut, and then when you select that service, an option for a sidebar service would be very Convenient (facial hair, eyebrows, shave, etc…) instead of listing +5 options with the one service on the main menu 1) haircut & facial hair 2) haircut & eyebrows 3) haircut & shave. It gets too complicated for my clients I do wish that if a client were to “no call, no show” that there was a notification prompt to them saying they missed the appointment. Also on the clients profile that it would show if they are habitual and to be able to turn off the ability to have them book without putting a deposit. (I don’t want to be able to make everyone on the client list have to put down a deposit) It would also be nice if a specific calendar had its own options for services & timeframes so it didn’t look like a hundred different options for the customers. It gets a little overwhelming for the client base. A lot of my clients also can’t figure out how to cancel or reschedule appointments and we end up having to do it manually. Something a bit more streamlined for them would be awesome. The least amount of time that I’m using my phone for them the better, when they could do it themselves, the better.