Biscuit Pet Care

Used this app consistently with every dog walk and a great way of tracking your walks as well as incentives to get up and out with the dog. Enjoyed the quests addition to the app as well. Recent update offers biscuit plus membership however you’re still allowed you to continue with the free standard plan, except now with the standard plan instead of earning 25 biscuits per daily goal it now only issues out 5. Although £3.99 a month doesn’t seem too steep I feel like there’s not enough incentives to purchase this. You’re basically getting the old free version of the app with a few more uninspiring add ons for £3.99. This wouldn’t have been a problem if the standard plan was left to how it always has been however 5 biscuits per daily goal won’t allow you to benefit from any rewards at all. Overall I think it would be better to provide more incentives for biscuit plus membership rather than punishing you for keeping with the free membership scheme forcing you to buy biscuit plus.

I can’t complain too much about the app and it does deliver what it promises- I’ve gotten countless deliveroo/just eat vouchers just from walking my dog. However, the app recently has been quite buggy and there were a lot of days where my walks weren’t saving at all. To add insult to injury, they removed the reward you get for meeting your weekly goal (50 points or “biscuits”) and replaced them with Quests, which are much more difficult to complete and don’t seem to reward you with any points/biscuits. Instead the quests give you “stars” which you can’t go anything with. I believe you get biscuits for finishing a “chapter” of quests, which will be 7 quests and each quest containing 3 tasks (having to walk your dog at certain times, keep your streak up, walk a certain distance etc.) Then the amount of biscuits/points you get at the end of all that is the same amount of points you used to get for hitting your weekly goal, which for my dog was walk him for an hour a day for three days. Finally, the amount of biscuits you have to pay for a reward goes up now and then too which overall has decreased my motivation to keep up with the app as it feels like my points are stagnating.

App has a few issues as highlighted in other review, but concept is great and I’m sure in time has huge potential. Where things are lacking is when the end user has an issue. Response times are slow (3+ weeks to support email). This is a problem when the app is marketed to build motivation to walk your dog more regularly and then you hit a wall if the app locks out or your microchip won’t upload etc. not very motivating. Like I say, app is good so would recommend as long as everything is working!, it’s just the customer service that is dreadful (even for something free, it’s poor!). I have an outstanding issue logged 3 weeks ago, 3 follow up emails sent and still no reply. The issue is because the photo recognition won’t “accept” the microchip number. Easy fix, the app even tells you to email support in the event this happens. Yet I’m still waiting, and my chase emails are cluttering up the work queue.