Axxess Home Health

In many ways, Axxess is competitive or leads the field as a home health EMR. This app is NOT one of those ways, which is a real pity since it is the most important part of the EMR for our field staff. Axxess frequently releases buggy updates or straight up broken features. IT dept/help line is rarely helpful in my experience. Just this week Axxess dropped an update that made my life a living nightmare. Unable to document or collect EVV in the field. Deleted and re-installed to no effect. End result is that I took home ~2 hours of extra documentation that should have been done point of service. Unfortunately not a rare occurrence either, minor glitches happen ALL the time and MAJOR disruptions seem to happen 3-4 times per year. Axxess, you need better app developers and more robust beta testing. This is ridiculous.

Always seems to have one glitch from another, freezes, does not accept your PIN , often cant login to the app so I cannot use for patient to sign the EV signature or get in to document charting while in pt home. Our staff tried to call about it to the IT dept and she was told she needs to just delete the app and reinstall which we keep doing frequently, and still remains a problem. She was then told to just buy a new phone. I don’t know if other software company are acting up like this, it might be worth switching to another software provider who offers the tools that can really work for the clinician when we are on the field.

The app is a good start for documenting. I’m a Certified Occupational Therapist Assistant who utilizes this app every day to document my home care visits. What it needs to improve 1. Copy/Pull ADL skills, balance, and other parts from the eval when starting a new visit note. Right now I have to go back and pull up the eval and copy/type the ADL skills every time. Same for balance, home bound reasons, deficits. Every single time. If this was pre-populated once the eval was completed, this would make my life 100% easier. 2. Easy way to look at eval while documenting current visit without destroying what I’m currently documenting. 3. Being able to get a signature from patients for Therapy Visits on here similar to Balajie. This would decrease my visits to my agency office. Which I would love. 4. Fix the bugs and glitches. Going back once a visit is created goes to a blank screen. Some of the boxes and words overlap. 5. Utilize the screen real estate better on the iPad. There is so much screen! Multitasking features would be amazing similar to the website/desktop app. This is a great start! It’s already helped me day by day but we clinicians need faster and more meaningful updates. Thank you Axxess!