Artists Magazine

I have contacted Zinio, no response. I would like to get a refund but there is no one to contact. I have tried for days to download my subscription without success. I see the problem goes back for a few years. That the issue has not been addressed is disappointing

I purchased a subscription to Artists Magazine, followed their instructions to access it. Nothing. Unlike the review by Mary L F, I wrote emails, I called (it went to a fax machine), I called a different number, was referred to the “maz” website, wrote to them ... days later, still waiting for a response to my first email. I have not received access to my subscription. This is digital - it should be delivered almost immediately! I don’t even know how to get my money back. Non-existent customer service. Very disappointed and frustrated.

I read the reports of others having difficulty accessing magazines and assumed the issue was corrected. Turned out that as I tried to access an issue I was only given the option to purchase or select a free trial. There was a “contact” option in the account area and I wrote to them to refund the digital portion of my subscription. But, wow! In an hour I had a personal, well written, response from Zinio App Support... on a Sunday! I believe they did something on their end and instructed me to Go to Account > Preferences > Sync Your Library > Sync Now. It happened fast and I had access to many past issues. I am very happy with their customer service and look forward to this fabulous resource.