Animal Planet GO

So I originally had a issue where animal planet app told me I never had a account when I did. I made a post and the support told me to delete and redownload. Well now every single day when I try to use the app it gives me a red key even though I’m logged into my tv provider and it tells me I don’t have any authorization to use this app and then I have to delete it and redownload it to work. Its freaking annoying to do every single day when I just want to relax and watch the shows. They need to fix this issue and quick. I have looked up fixes for my end and everything I see is that it’s on their end. I enjoy the app when it does decide to work that once a week and it has all my shows I like but I’m about to tell everyone to avoid using it at this point

I enjoy many Animal Planet programs, am willing to put up with what seems like more commercials than normal, and would have given this app 5 stars except for one hugely annoying "feature": when some of the commercials come on they become extremely loud. I mean seriously loud enough to become a nuisance to others. I note the commercials because I will make certain that I never buy their product or service. Can't something be done? I don't have this problem with other apps - just Animal Planet GO so I know it's something specific to Animal Planet.

I grew up with Animal Planet, and now I can watch the shows I loved the most whenever I want. Dogs101 is my favorite show of all-time!! The show introduced me to my biggest passion at a very young age, and I hope to own a dog ranch for disabled and senior dogs after college. I'm currently a junior in high school and my passion has grown to the point where I know so so much about my four-legged friends!! Thank you for bringing the show to mobile devices!! My senior puggle just turned 11 today. Prilli has a long road ahead of her, and I plan on giving her the best life she can have!! I'm so glad I get to re-watch Dogs101 whenever I like. It brings so much nostalgia and it's great. And I'm so so happy that Monsters Inside Me has returned!!! I missed it so much!!