Amplify Mobile

Especially now, during COVID-19, having a functioning mobile app is critical to managing customers money. App is Unable to transfer money between accounts. Screen to enter the amount does not work, won’t recognize certain numbers at all or enters the wrong number when selected. Decimal point won’t enter at all. On the current version, have deleted and reloaded without change. This will cause me to move my money elsewhere after being a loyal customer for over 30 years!! Fix this please!

I have accounts with two credit unions and a few national banks, and I gotta say, Amplify’s app is actually the best in terms of functionality. I don’t know why most financial apps don’t support landscape (so you can see a non-truncated transaction escription), but Amplify does! Transfers are fast, you can rename and re-order accounts, they’re color coded, etc. etc. Two thumbs up.

As a UX Designer, I was glad to see an update. Unfortunately, the ease of scan-ability has been lost in the update, as far as viewing transaction history. I used to be able to read my transaction history and see the store name of my purchase, however now, because there is now verbiage describing the action (i.e. "Debit card authori...," "Purchase return...," etc.) the rest of the verbiage is truncated. Now I have to tap into each transaction, one at a time, to see where the transaction comes from. This is really tedious. Please fix. This App gets a 2 star rating but the Bank itself is deffinitly a 5 star bank!