AlarmNet 360

I love this app but it has problems! I used AlarmNet 360 web version for years on my iPad. It is hard. I have to zoom in or out sometimes. Sometimes everything greyed out. Sometimes I have to logon and login. Now I use the app all the time and I love it! It works, as it is easy! But the sync has problems. :( I have synced through LTEM-PXV/A but now I can’t. I have called Resideo Tech Support and they tell me firmware needs updating. Sync still didn’t work. I emailed Resideo Tech Support, Kevin Smith, and the sync worked again! However, the app is broken again. Does somebody in Resideo has a solution? -Greg Jones Secur-Tek

They don’t tell you that if you use the alarm panel communication programming button to “Send Data” -as opposed to using the button on this app to send data from the app only- then you won’t be able to see your account in the app’s list, or find it by searching by City/CSID/ACCOUNT (unless you use the web portal on a computer.) So, make sure you only send data from the app only, not from the panel. I don’t know why it is a big secret, but it took months of being on hold with Tech Support until someone finally let me know that lil nugget of info. Also, on my iPhone, I am finding that often I cannot get to the login screen. It just stays blank. Sometimes quitting other apps is the remedy, but not always. Very frustrating when trying to program from the field using my phone. (Isn’t that the point of this app???) Please fix this! It makes me so aggrivated that I may want to start selling 2GIG products instead! ****Also, make tc WOC HD video cameras available to view in lyric screen!!!!! My customers keep asking why the video button is there if the cameras don’t work with it. Duhhhhhhhh?

This app is worthless. Don’t wast your time downloading it. Needs improvement in every area.