Air NZ

Just spent almost an hour trying to book via the Air NZ app. At the last moment when it was time to pay the app rejected my booking saying I need to call Air NZ to finish the booking, which will incur an additional fee. What a waste of my time as a consumer. It seems that time after time these awful companies create fat corporate cats at the expense of consumers. We constantly have to deal with increasing fees and awful wastages of time navigating websites and apps that are dysfunctional and quite frankly anger inducing. Now I have to wait for a customer service rep from Air NZ to call me back and I have to be polite to them, which I will be. But I can understand others that might yell and abuse customer service reps. It’s because Air NZ doesn’t really care about providing the best customer service possible. They only care about charging me extra dollars here and there for seat selection, an extra card fee at check out to bring my final total up a few hundred dollars. That’s what they really care about. Not us. Not the passengers. Unless you fly business or premium economy. Even with air travel it’s the haves and have nots. It’s all about money. That’s all these airlines want. What’s in my wallet. They don’t care about anyone or anything. Our time is worthless to them. Our dignity is worthless. Money talks in NZ. Nothing else matters anymore.

I always fly air new Zealand at least two to three times a year minus the Covid years in which I was unable to fly . I always book premium economy aisle seat and pay for it , my way there from Los Angelo’s to Auckland went fine with no problems , however on my return I was very upset to learn that my seat had been changed from 24j to 27 E In the middle I have bathroom issues that is why I like aisle seating I asked the gentleman to kindly give me back my original seat however he wouldn’t and made it a big deal and was not the least helpful when I explained my situation he just went on to say the flight was sold out , I was so upset that I didn’t eat or drink anything on the way home so I wouldn’t have to use the bathroom to embarrass myself or other passengers I feel he could’ve showed a little compassion and try to help me out and on top of that I still haven’t gotten my airpoints or credit for my flight back to USA , I will be traveling in November and hope that I don’t get that sort of experience again

I have found this app to be very nicely designed and useful. Many apps are just modified versions of the website, but this one actually enables me to navigate more quickly to do what I need to do, and provides timely updates on flight delays and other travel details. Some functions do send you back to their website but for routine stuff, you can get it done or get updates within the app.