Air Canada + Aeroplan

Updating my review… I’ve flown Air Canada for decades and when I travel now, this app makes everything easier including check in, boarding pass, flight status, baggage tracking, and alerts. It’s really a joy to use. The only issue I had was checking the flight status of family members using the same URL that works on the Air Canada website. The developers responded and the issue had already been in their queue and is now in the latest release. Upgrading to 5 stars - this app is excellent!

This app is wonderful & makes the process with flights seamless. It’s incredibly user friendly. The customer service however has been extremely disappointing & a horrible experience so far. Our bags until now are lost, it’s been 7 days since arriving in Zurich & we’ve heard absolutely nothing from air Canada. This is very unprofessional & has ruined our trip. Our return flight is in 2 days & I fear that our bags will be lost forever. No one has contacted us even if we’ve filed a report & obviously no update since the report was filed either. Air Canada definitely needs to get this resolved or I believe they will have many law suits coming their way as we are definitely not the only passengers to experience this. It’s a great airline, air plane & flights staff are wonderful BUT if you are flying air Canada DO NOT check your bags in!!

Thank you for the care packages and thanks to Air Canada 🇨🇦 wonderful staff and that is not just today every time I go with them, I feel your team sets an example of what it means to really feel you can actually be happy and safe traveling and most importantly safe during this pandemic. Even though I felt I was seeing staff look like a scene of health workers from the hospital , their smile and politeness towards the travels was a testament to how well Air Canada operates. It would be nice if you would consider making a change in 2021 that is adding free breakfast meal to the domestic line as well and not just the business which I had the experience of getting during my seat change request not knowing I would land in the business section. I enjoyed the breakfast while constantly thinking of people in domestic who don’t get one. I hope you consider making this change and add free breakfast for domestic line too. Thank you once again for a wonderful and safe flight.