Agile CRM

Agree w several other reviews - not great to begin with but recently become unusable. Reinstalling on my iPhone XS again to see if there’s any improvement. Currently I just get the menu and a blank screen - can’t do anything.

Developers have not pushed any type of app update in over one year. iOS users have to close the entire app out to back out of certain areas within the app because there are no back buttons. Makes no sense for a company that generates over $80 million a month in customer subscription fees and is based in India where there are app developers on every corner to not push a fresh device support update. To be contender in the CRM market today, routine app updates to support phone updates are a must. Please show care for your customers who are paid subscribers and want app support.

Agilecrm desktop application is fantastic but the mobile app leaves a lot to be desired. It’s simply the desktop app wrapped around a mobile app. Hard to manage, operate and get around. There is no where to control what push notifications you get so your bombarded with alerts for anything happening on agile. The one thing that stops agilecrm from being the best is there lack of a true live chat solution which is funny because they started out as a live chat company. Intercom, userengage, drift and new comer freshchat have all pulled away from agilcrm because of this. They have a live chat beta but they are way behind at the moment when it comes to live chat. Others are already integrating kB articles in chats, sending email replies to customers who left your chat and site and even offering sms answers and follow ups. This is the one thing stopping us from fully using agilecrm as our full solution.