adidas: Shop Shoes & Clothing

what is the point of spending an hour searching for items that you like, only to have multiple errors when trying to load products? then, after settling on a few, to find out that something in your cart is sold out, but no indication of which it is? after revisiting each item and adding and deleting them from the cart, it still says something is sold out. know what's sold out? my patience as a customer. not bothering with this brand again. waste of my time!

After-sales service is really bad. The only option to reach them is if you are to ask for a refund. No option about contacting them about an order marked delivered but not received. A lot of links on their email on contact information or how to get in touch with them are not working. Same too with links within the app. The courier (2go) they used also has an issue with their website. The tracking page is not working even if you use the link adidas provided within the app and delivery email.

I’m not sure if Adidas has its own software team or if this app is managed by a third party, but it’s really disappointing. It often gets stuck on the loading screen, crashes after sorting, or shows a “something went wrong” error page. Sometimes it even randomly goes back. A brand like Adidas, known for being one of the best in footwear, deserves an app that runs smoothly. This is just lame.

I used to be obsessed with the Adidas app as one of the best apps if not the best. It’s ease of use, richness and very fluid. However, a recent update to the app is not only driving me nuts, it maybe actually causing the brand to lose sales. This is because when people can’t easily find what they are looking for, they are bound to just exit and move on. Ain’t nobody got time for nonsense. I noticed the new update of adidas app does not let you view your order history and be able to reorder that same item through the order history dashboard. I ordered an item and my friend wanted me to reorder the same item for him. I went to my order history and clicked the item, it showed but would not display in such away to be able to view the item for reorder in such a way to be able to pick the size and view different photos or colors of the item. I had to memorize the item names, exit the order dashboard and search the item using the item name. This is not the case with web view. This issue is only on the app. Honestly, whoever made this update in this way should have their brain examined. This is stupid and annoying. I hope this is fixed immediately!

Hello, I redeemed some of my Adidas points for a 20% off voucher and when I went to check out on my order I could not find my voucher anywhere in the app so I called an Adidas store and the representative tried to walk me through, finding my voucher with no avail, who then directed me to call the customer service number I called the customer service number and she could not find the voucher either. However, she did see that I had redeemed some points for a 20% off voucher she advised me that she could not do a 20% off voucher but she would email me one for 30% off my order. I thought to myself Wow, I’m glad I called customer service to get help because I came out even better by calling them! Thanks Adidas for your great customer service representatives and for recognizing my problem solving my issue. I just placed my order with my 30% off voucher and I am a very happy customer and will recommend Adidas stores and their customer service if they are having any issues with the Adidas app.

I sincerely hope that a company such as Adidas doesn’t think there handling of the Ivy Park drops are acceptable. The app is glitchy and the system overall, whether on the app or the webpage is not reliable for any drop. Thousands of people post via social media about lack of transparency in time of drops (bc we actually have jobs to work around your random schedule), the inability to preview the items a few days ahead instead during the stampede of people trying to purchase, and the lack of a complete process for when your system will or will not accept a payment. I received a confirmation order with no charge to my bank, no email, or app update reflecting the item was ordered/purchased. I deleted the app as instructed and tried more than several times. My job is not to troubleshoot Adidas platforms, and honestly whoever you are paying to troubleshoot is doing a VERY poor job. Completely understand that your systems will be overwhelmed due to star power that is Beyoncé, but it is frustrating that we spend hours trying to navigate these hurdles for nothing. Maybe you didn’t/don’t have the infrastructure to handle the weight of what a client like Beyoncé brings (ie. The Beyhive), but PLEASE consider stepping your game up 1,000%. It is truly not a representation of the work our beloved Beyoncé has put in over the span of her career.