Active Response

This app is garbage . If your a town or municipality stay far away from the software from this company. Half of the department it won’t even work. This is after multiple times trying to fix the problems the past month.

Today, the app started playing a horrendously loud siren sound when we were dispatched. Wouldn’t want to try sleeping in a room where it might go off. Can’t be changed. Shut the app off until they resolve it.

Pros: The app is very simple to use, less tech savy members on our department are able to comprehend and learn how to use it very easily. When you first open the app it shows the active CAD alert that you can click on and three buttons at the bottom, nothing crazy. Our department has it set up delayed, enroute and unavailable. And the top right you can see who has clicked a button. Cons: there is no settings for the app at all besides on or off duty. I would love to see some more options such as the ability to change the sound it makes and being able to change to dark mode or auto dark/light. In that middle of the night call the bright white screen isn't very nice to look at. I think it would also be cool to have the ability to turn on something that would show how far out a responder who clicked enroute is from the station, so a driver can decide if it's worth waiting for the member or not before going into service.