12Go Train Bus Ferry Flight

I used this app in Laos. No issues for my first train. 2 days prior to leaving for my train back to Vientiane for my flight i was informed the tickets were “booked-out” when i called them out on how a ticker i booked 2 months in advance was booked out they informed me that the “booked out” was a lie and the time didnt exist. So i then booked an 8hr bus that would give me 3hrs to get to the airport and check in on time. When i got to the bus station the station informed me that the bus ticket time didnt exist but they’ll put me on the next one which i couldn’t do because I would miss my flight. I was then forced to by another plane ticket. They had offered me a refunded for the train which i said I would take. They then proceeded to try to book me for another train after i said no. When i asked about the bus ticker refund, they were unhelpful telling me to just leave a review and cancel my booking and get another booking. Then proceeded to ignore my next email on how that wont work for me and i would like my refund. Please be careful with this website!!

I used the application very first time in Thailand. I booked and paid for two ways bus tickets bus tickets from BKK to Pattaya . But when we arrive to bus station, they don’t have the booking . Even l showed booking confirmation, they can’t do nothing. They asked to follow up for refund process and we have to buy the new tickets. It is so annoying and bad experience during our trip . Then l followed up for refund process. As usual, it took a long time and till now l didn’t receive back yet . 32 euro was detected for one way but only 25 Euro will back to my account due to the transactions fee. This is our loss without any wrong from our side and they just say this technical error . First and last time using this application.

I get the wheely thing of death everytime I make a booking on my phone. Then I have to shut down my phone & start over. I have an iphone. I like the ability to buy tickets all in one place but . . . The crashing app is a psin. The calendar on the website doesn’t go beyond the month after present.