배달의민족 - 무료배달 배민클럽

Often delivers to wrong addresses. No English customer service either. Lame, and what an awful reply to my review. Hey, you silly billies, are you aware that there are non-Koreans in this country? Taking my business elsewhere. Ridiculous

I often hear people talk about how K-culture and K-pop are taking over the world, and companies use the term K-Food to ride that wave. But honestly, K-Food services are far from global. Customer service for non-Korean speakers is practically impossible. Even as a Korean living abroad who speaks the language, my order was delivered to the wrong address — and I received no compensation or proper response. While Korea takes pride in exporting K-culture, from BTS to K-content, the infrastructure behind services like this still fails to support international or even overseas Korean users. If Korea truly wants to make K-Food a global standard, this is an area that desperately needs improvement.

Don't bother if you're a foreigner. It did work a few weeks with overseas credit cards, but now their service with foreign cards doesn't work anymore. It simply states an error after you try to submit the credit card info. And if you want to try again, you will be blocked for some time due to repeated SMS confirmation of the order. Extremely frustrating using internet services, apps, etc. in Korea if you're a foreigner.

I used this app to order fried chicken from BHC. I waited for over an hour, only to receive a notification saying the food had been delivered to me. But it wasn't there. I asked the front desk, and they told me to check the lobby—still nothing. Later, with the front desk's help, they communicated with the customer service of this app and found out the driver had been waiting at the entrance. No phone call to me, no notice to the front desk to contact me—they just threw away my food!!! What's worse, they refused to refund me, claiming it was because I didn't pick it up. But no one had notified me at all! My six-year-old daughter and I were starving and absolutely furious! This is the most ridiculous thing I've ever experienced in my life!

The delivery system is so much smoother than Coupang Eats. Their estimated delivery times are accurate. *Edit* 1 year later and this app is much worse. The delivery times are heavily delayed, but they don't tell you that until after they have your order and your money. They also don't have English customer service. So, I don't recommend this app to people who can't speak Korean. I paid extra for single 20 minute delivery, and after the order started, it was updated to 80 minutes!!

Well organized, easy to access Best food delivery app