YONO SBI: Banking & Lifestyle

I’m a longtime user of SBI YONO. I would like to think that when functional glitches happen in its functionality, safety features kick in automatically. This is good. Bearing the cost of online frauds via increased profits of the Bank as a whole for the sake of good reviews from customers is a moral hazard that should be avoided by all. “Customer is King” is fine but SBI YONO is perhaps keen safeguarding Royal wealth, sometimes at the cost of Royal wrath. For the sake of transparency and fair disclosure, I served SBI as AGM, in charge of Vigilance Cases Inquiry. Hope my views are not overly biased.

I have recently upgraded yono app and when i try to open there comes a pop up window to update my app again. If i click update in the pop up screen it takes me to iphone app store yono app where there is no option to upgrade because the app is already upto date and has only “open” option enabled. Not sure if someone at a higher level in SBI ever sees these poor reviews and takes some steps to correct atleast few. World is so much connected now and they can look at how other country banking apps are made. So easy to use and constantly upgraded to make the customer happier with their ease to using mobile apps. SBI mobile/ internet bsnking still decades behind other countries. Time to hire world class consultants to build a quality app and not for the sake of building one.

Past 20 days unable to use YONO app. Called 5 times to YONO customer service. Everytime YONO customer service closed the ticket saying update YONO app. Digital team built a great app, but the customer service is bunch of jokers. Who know only to creat ticket and close it without actual resolution. After multiple escalation within SBI, it’s understood that the phone number migration has the issue within SBI. SBI digital footprint is becoming unnecessary pain to the customers. When you can’t give proper service why release such products!! I don’t say there are faulty products, it happens! But Atleast the customer service should own it and fix the issue. Rather than mentioning everytime update YONO app. Such a crappy YONO HELPLINE and customer service team