Xenia Team

I’ve been using Xenia as a hotel supervisor, and it’s honestly made a noticeable difference in how we run daily operations. Before this, we were juggling paper checklists, texts, and random notes, and things would still fall through the cracks. With Xenia, everything is in one place-housekeeping checklists, maintenance requests, and daily tasks. It’s much easier to assign work and actually see if it’s getting done without constantly following up. The maintenance side has been especially helpful. Instead of hearing about issues late or not at all, my team can log them right away, and we can track progress without confusion. It’s cut down a lot of back-and-forth. I also like the accountability it creates. Everyone knows what they’re responsible for, and it’s visible, which keeps things running smoother across shifts. I’ll be honest, I’m not the most tech-savvy person, I didn’t grow up with all these apps and systems. Usually that stuff slows me down more than it helps. But this one was actually pretty straightforward. There’s a small learning curve at first, but it’s quick, and once you use it a couple times it just clicks. Overall, it’s been a solid tool for keeping operations organized and consistent, especially in a hotel environment where there are a lot of moving parts. 11/10 highly recommend.

I have the Xenia Team a two star rating because it’s 40% of the star amount, and as I type this out, forty percent suddenly seems too high. Since the update on April 11th this app has worked about 25% of the time. It takes 6 minutes to load my store, then is usually doesn’t react to any button I tap, and this is after the “templates” load for another 2 to 3 minutes. a nightly lighting check which used to take five minutes total of my work time, now is entering it’s 2nd hour as I have repeatedly had to close and reopen the app, which now takes 8 minutes to load, when it does. If I only worked 25-40% of the time, I’d be fired. And that is exactly what I think we should do with this application and the team behind it. Do better.

Xenia has been a game changer for our multi-unit operations, providing a reliable, centralized platform to manage audits, tasks, maintenance, and team communication with real-time visibility across every location. Its consistency and uptime have given our team confidence in execution while improving accountability, reducing manual work, and eliminating operational blind spots.