Wenea · Electric Car Charging

I just used a charger in the Westfield Glories shopping center in Barcelona. The app seemed to work ok but there is not sufficient mobile reception where the charger is to allow the app to function. I had to go up a level to get the app to work. Then I had to start the charge in the app and run back down a level to connect the car and start the charge. Then while the charge was happening the app was giving me a message that the charge failed and would have like to try again or cancel. In the end the car did charge properly and my credit card was billed but I can imagine most people wouldn’t bother.

We have been using other charging point without problems. We recently stopped at the parking lot underneath Hyatt Regency Barcelona Tower to charge. The app repeatedly say Error even though we have registered and successfully added payment. We called the customer service number and he just said we have to talk to the hotel reception and that “they can’t do nothing”. The hotel reception said they don’t know anything about the chargers and that we have to call the customer service. How ironic that their website said their customer service will ensure satisfying service!

I used the Wenea app to charge a rental car. The car was plugged in correctly and I chose the “fill up” option instead of manually stopping it in the app because I was shopping. When I returned to the car there was only 30km additional available, but the app said it delivered 7.6Kwh! When I reached out to support they said the electric was delivered. My reply “So you don’t own the bugs in your app?”