Warmee

We have the mattress pad and LOVE it. I love being able to warm up the bed before retiring. BUT!!! If the app loses connection to the WiFi??? 45+ minutes of back and forth and trying to connect until it works again. Can’t say enough about the product - the mattress pad -is amazing. But the APP is worse than awful!! Come on Warmee… fix it!

I’ve seen some bad Alexa app interfaces, but this has to be the worst one I’ve struggled with. First, the item to be managed is not discoverable. This means it cannot be controlled directly, and that means that it is impossible to use the item in a routine. Secondly, each command must be spoken, and only at the time of invocation. So something as simple as “at 10 pm turn the <item> on at level 10 for two hours and then turn it down to level 2 for six hours” is completely unable to be accomplished. Third, Alexa doesn’t track the command sequence well, and doesn’t like “soft” (vowelly) nonsense words like “warmee” anyway. A recently awakened groggy sleeper just struggles to get out a complex command sequence in the middle of the night, and Alexa doesn’t help with its precision requirements. And of course all this gobbledegook and struggle disturbs anybody trying to sleep on the other side of the bed. All in all, the app negates any value the blanket or item item itself might have.

One of the softest heating blankets I’ve ever had and you can’t feel the cords which is awesome! Purchased for Christmas worked great for a couple months then died. Contacted Customer Service and they were very helpful with tips and eventually sent me a whole new blanket which I greatly appreciated! Got it, hooked it up and worked great - for 1 week… now I can’t get the blanket to connect to the app.🤬 I don’t understand why they can’t just use Bluetooth instead of the 2.4!!! ALSO, I wish there was a MANUAL way of turning it on as well as the mobile way. That would probably help your reviews quite a bit because customers could at least still use the blanket if the app isn’t working and not feel like they wasted 200$!! Now because there isn’t I have a (another) nice blanket that is basically just a regular blanket with a cord that doesn’t get warm! 😔😠