Waitwhile

Waitwhile has changed the game and continues to provide the best support and services. They’re quick to respond, easy to use, and always releasing the best new features! The app makes it so easy to manage my account and keep track of everything going on, right from my phone! I’d recommend this to anyone looking for a waitlist and booking system.

Have used it for last five years. Customers love how easy it is. It’s best thing that’s happened to my business.

The app is faster than the previous solution of saving a bookmark to your homepage and it’s nice that the different queues are on the same page so I don’t have to switch back and forth. But the chat feature needs a lot of work because for some reason, the chat tab is only showing anonymized chats from months ago, I can’t see any recent incoming chats. And half the time if somebody who’s been there before sends a message, it sends the message to the older anonymized chat log which makes it impossible to find what they said without getting a computer. Also it would be nice to see a feature where we can select which fields you can see in the preview of the customer’s information, that way I wouldn’t have to open it up every time. Big props for adding a customer registration tab into the app though makes it a lot easier to sign people up when they don’t know what they’re doing 🙏