Wag! Pet Caregiver

I started walking a year ago as a means to supplement our household income. In just a couple months I was able to earn over $1000!! I was excited about my future with Wag. But shortly after, Wag started making changes in the app - a feature where walkers could pay in to the app and with that the walker would get higher priority. And more changes have been made since. Wag is not the same anymore and my walks have dramatically dropped to where I’m lucky if I break $100. I give 110% to my clients and have the ratings and reviews to prove it. I started Wag to make money, not give Wag more money. The 40/60 commission split is painful already (oh, but if you PAY Wag them you have the opportunity to get a bigger commission 👎🏼). // Another issue has been getting hold of customer service with problems. I have had a few times where the Pet Parent didn’t leave a key and I could not get a hold of the parent. Or the time the cell tower was out and I couldn’t get service at the address so I had to drive a mile away to get a signal. The customer service bot kept running me in circles and eventually the “solution” was “you’re have to decide what to do.” If you are considering whether or not to do Wag, I’d say consider your options and maybe go in to business for yourself. Wag has been disappointing - it feels like they are struggling and are trying to find ways to make money off their walkers (providing poor customer care to walkers).

I have been a dog walker for Wag! for almost two years now. If I didn’t love dogs as much as I do, I would have left a long time ago because of their app. Currently, a problem I’m having is that canceled walks still appear on my ‘Booked’ tab. When I try to delete them, the next time I log into the app, there they are again. This is a real pain when a client has booked way in advance and then something changes on their end. I currently have 49 on my page. I’ve contacted Wag! support, jumped through all the hoops to try to fix it. Nobody on their tech team can figure it out. Another problem that I’ve brought up is that when I first log into the app and check my earnings, the page won’t load until I TURN OFF MY PHONE and turn it back on again! Very frustrating. When doing a Drop In visit, the app doesn’t show how much time is LEFT for your visit. I have to set the timer on my phone for that. Add to all this the fact that if you have to contact them LIVE for a situation, there is nobody to answer unless it’s an emergency (injury, pet got loose, etc). Anything besides that, you’re pretty much on your own. I could go on, but I’m sure y’all catch my drift. I love the dogs. Hate the app.

I have been doing Wag! Walks on and off for a few years now and I have no complaints or issues. I love all the pups I’ve walked and continue to find pups who’s mum/dad makes me a preferred walker. From time to time pet parents will put up an ASAP walk or drop in and it will say “Preferred Walker”, and I’ll be able to do that walk or drop in but not at that very second because I’m a ways away or I’m in the middle of another walk/drop in. I’ll request the service and message their parent and the message is usually something like this “Hi, I can come for (pups name) but it would be closer to 10, if that works for you.” I’ve never had one of my pet parents say no that doesn’t work, and sometimes they can’t edit the time request for the service from 8 to 10 for example. So I have to say I’m on my way then select other and put 60 minutes then edit my ETA multiple times if the time agreed on is more than 60 minutes from the current time because the system doesn’t allow you to enter a time like 120 minutes. So it’s not surprise that I’ve run across this several times which is why I make this suggestion. My suggestion is that as walkers we should either be able to enter a three digit number of minutes (i.e 120) or after the request is made and confirmed we can edit the time from whatever the parents put to what the agreed upon time is (i.e 8am to 10am).