VinSolutions

The new app does have a more modern look and feel, but it lacks some of the features that I found most useful with the old app. The old app allowed you to snap a picture of the insurance card. The new app lacks this feature. The old app let you fill out all the fields for trades, but the new app only lets you fill in a few leaving out important ones like colors, engine, drive type, etc. The ability to copy and paste info is definitely a feature that needs to be addressed. I find myself getting frustrated because I have to re-type info. I suppose the feature I miss the most was that when I scanned a driver’s license I was able to assign myself to the lead, saving critical time during a visit. With the new app, things just crap out and I have to wait on a manager to assign the lead and then wait on Vins to update. This adds on average 5-10 minutes that the customer has to wait while I fuss with the software.

• I really like how easy it is to add a customer just by scanning their DL, however, the scanner doesn’t always work. • I like that it uses their picture from their DL as their profile pic. It helps me to remember who their face better. • It would be more convenient if we could scan their insurance card too. • Certain features only work about half the time, such as the vin scanner and the license scanner. • PLEASE make it possible to “opt into texting” a new customer from the mobile app. It would be way more convenient and make life much simpler. • I don’t like how different the mobile app is from the desktop version. Or how different the sales peoples version is from the managers view. It makes it difficult for them to understand our limitations or how to help us. • This app crashes way too frequently and causes my phone to overheat. • PLEASE fix the process of scanning a vin and pushing it to Vauto. It’s a very long and drawn out process and seems way too repetitive for something that is a crucial step. • Can we please kill 2 birds with 1 stone by eliminating CoVideo altogether and creating a way to record and send videos straight from our customers profile page in VinSolutions? The process of recording a video, uploading it to Covideo, saving it to Covideo, Copying the link from Covideo, then pasting it in a VinSolutions text or email or both is far too many steps. In the time it takes to do all of this, my battery life is at 10% and I’ve only communicated with 1 customer. 😩 Thanks for taking my thoughts and suggestions into consideration. 😊 P. S. Y’all should hire me to help improve your app. 😉

The original VINS App is atrocious and nearly useless. I get so frustrated with its restrictions. I stumbled across the new one in hopes of seeing an app that resembled something similar to the VIN platform (which I think is fantastic). Nope. Dashboard does give you a pretty good pulse on today’s business but that’s about all you get. I can’t see what the dealership has planed for tomorrow or the next day. Future appointments section does not work. When i pick the calendar for tomorrow’s appointments , it’s blank. Log online in VINs and it shows 13 appointments. I want to be able to see future appointments and everything that goes along with them such as who has canceled, who’s been confirmed, and general notes within those appointments. It’s vital data for any manager to have when looking at the app at the end of the day. I could really go on but I’ll stop here and just hope that this is an extremely early version of their second try for a successful application.