Vesta Mobile

My mom and I use this app every other weekend and maybe a random day in between. Every other time we go to use it, we have issues. I have never used or seen something that has given me so many different error codes, it’s ridiculous. Update: We were supposed to start using this app only instead of filling out a time sheet for the company we work with in Nov 2020. Still having error codes and now the app is not sending our clock in/out info to the company. So not only do we still have to use this crappy app, we still have to fill out a time sheet, and send a screen shot in to prove we’ve actually worked. If I could give this app 0 stars I would but you have to put at least 1 to send a review in.

I am a parent of a special needs child, so we need to have our employee log in and out of this app. They logged in and out with no problem, then went to approve the hours and they weren’t even there. Just disappeared. The following week, my employee wasn’t even in the system any longer. Now, trying to call the company for help is a whole other problem. Thinking sending an email would be easy...oh no, they reply with a ticket!!! That I have to then send the same email again with that ticket number in the heading. After 1 day of exchanges, btw none of my issues were addressed at all, I get another ticket email, to start the process all over again. Okay, so let call them...ohhhh no, been on hold for 30 minutes so far, with no end in sight. HOW DOES THIS MAKE OUR LIFE EASIER. HAVING AN ATTENDANT IS SUPPOSED TO HELP PARENTS, AND I CANNOT EVEN GET A HUMAN ON THE PHONE OF THROUGH EMAIL!!!!!!!!

It’s a pretty good little app until it isn’t anymore. When it works it’s good but when It has its stubborn days , there is NOOO WAAAYYY.. your waking this baby up.. just face it your not punching in today or tomorrow., depending on how long it is down. I am going on my second day of not being able to punch in?? Happens all the time but yet this is what my job uses to punch in and out, so here I am not being able to punch in again.. this is really inconvenient when you have a job that doesn’t pay you if they don’t have the proof of the punched in hours, so now your preventing me from getting paid for my hours of work. Plz fix it Again