TQL Carrier Dashboard

It would take the brokers/agents not even a minute to enter pick and drop times yet a lot of them fail to do that and I just don’t see how someone can be productive at work when they stay on the phone all day answering just those 1-2 questions when they could have avoided that and spent their time doing something else. Tracking is another issue in the app. If you stop for even an hour or two the system thinks tracking has been turned off and some of your agents start to worry about useless things. The app is close to perfect but I spend way too much time calling TQL brokers to get just pick and drop times or other small details which isn’t very productive for me. It shouldn’t be that difficult to enter pick and drop times! So until that is fixed, just TWO STARS from me and my team.

I absolutely hate when I see my next load is gonna be a TQL load. They make it absolutely the worst experience prior to getting the load that they can feasibly manage to achieve. And their rates are bad. Most of the time the only reason they book with TQL is to pay for the fuel to get to better freight and kill time. The people are very pleasant to talk to on the phone as long as you aren’t trying to get any real information from them prior to heading to the city the pick up is in. Improvements they could make would be to raise their rates by 300% so that we can actually make a buck and to treat drivers with more respect and provide us with the information we ask for. I start trip planing the minute a trip sheet drops in my email. And it makes it a giant pain when they don’t give us addresses or customer names and PO numbers.

I like everything about the app except that unless I have the app actively running, I get notifications literally every 20 minutes telling me that my location hasn’t changed or that I’ve shut off the app, neither of which are true. Even though location services for this app is set to Always, and background app refresh is on, I still get these annoying notifications All. Day. Long! I don’t have these issues with any other tracking app. Fix this and I’ll gladly give it 5 stars.