TheFork - Restaurant bookings

As a resident of North America I’ve been using apps centric to my location. The Fork offer European diners a way to see reviews and make reservations. Things it does to various degrees of success. One of the failings in the app is the review process which seems stacked in some ways. You have to make a reservation to even write a review so what the viewer sees is biased from that perspective compared to reviews apps like Google Map or Yelp. In addition content is moderated by AI and outright removed based on those same unseen strategies so viewers are not getting a fair and balanced review that has not been adjusted by their review of reviews process. Users are unable to edit / add / remove or change their reviews once submitted with out using a chat system to “contact the support team”. When a user tries this method it’s laborious and frustrating to explain an edit is needed ect. In my opinion do not trust the reviews and stick with the resy system only. I’ve made reservations on The Fork and that part of the app seems to work fine.

We had an amazing experience in this restaurant. Very friendly services, great food and very good price. We ordered a Florentino steak (1.2 kg for two people), two sides: roasted vegetables and roasted potatoes. The steak is the top- notch, amazingly tender and juice, delicious!The two sides are also very good. The waitress is very friendly, attentive and helpful. The chef presented the steak himself. We got the royal treatment! The decorations is artistic, contemporary and cozy. Comparing with typical steak houses in US, this meal is modestly priced; and it’s even better with TheFork discount. I would come back 💯. I wound highly recommend to everyone, to all my friends.

If it would work well then the fork app is a great concept but I would most certainly not rely on it (I personally already deleted it). I reserved a restaurant through it and when I arrived at the time my reservation was set in the app, the kitchen and restaurant was closed. The owners apologized and said they’ve been having constant trouble with the app and will discontinue their partnership asap. Second bad experience was a restaurant that you need months of anticipation to reserve in and I did it via the fork. The day of my reservation, without notification and without me clicking a thing, it appeared to be “cancelled”. I couldn’t reserve again since there was no space and no explanation or response to my complaints were received. Furthermore, their offer of restaurants listed is definitely not the best in any city I’ve used it in. Don’t use this app, don’ trust this app.